Refund Policy

Last Updated: August 30, 2026

Bridge Web Host wants customers to feel confident when choosing our hosting services. This Refund Policy explains when hosting payments may be eligible for a refund and when charges are non-refundable.

1. 30-Day Money-Back Guarantee

New customers purchasing an eligible Bridge Web Host hosting plan may request a refund of their initial hosting payment within 30 days of the original purchase date.

The 30-day money-back guarantee applies to the customer’s first payment for an eligible hosting plan and does not apply to renewal payments.

2. Hosting Renewals

Bridge Web Host hosting plans automatically renew according to the billing cycle selected by the customer.

Customers may cancel their hosting service at any time before the next renewal date to prevent the next recurring charge.

Once a renewal payment has been processed, the payment is generally non-refundable and the hosting service will remain available through the applicable paid billing period.

3. White-Glove Migration

When White-Glove WordPress Migration is included as part of a hosting plan, Bridge Web Host may begin migration, inspection, security, configuration, and setup work shortly after the account is activated.

The hosting portion of an eligible initial purchase may still qualify for the 30-day money-back guarantee.

However, separately purchased migration, remediation, restoration, development, or other professional service charges are non-refundable once the associated work has been performed or substantially completed.

4. Non-Refundable Services and Charges

The following are generally not eligible for refunds:

• Hosting renewal payments
• Completed professional services
• Completed malware removal or security remediation
• Custom development or configuration work
• Third-party software, licenses, or services
• Domain registration or renewal fees
• Services terminated because of fraud, abuse, illegal activity, or material violations of our Terms & Conditions

Any non-refundable charge will be disclosed when applicable.

5. How to Request a Refund

To request an eligible refund, contact Bridge Web Host within the applicable refund period using the email address associated with your account.

Please include your name, account information, and the website or domain associated with the service.

Bridge Web Host may verify account ownership before processing a refund request.

6. Refund Processing

Approved refunds will generally be returned to the original payment method used for the transaction.

Processing times may vary depending on the payment processor, financial institution, or card issuer.

7. Cancellation and Refunds

Canceling a hosting service and requesting a refund are separate actions.

Cancellation prevents future renewals according to our Cancellation Policy. A cancellation does not automatically create a refund for previous payments.

Customers requesting a refund under the 30-day money-back guarantee should specifically request both cancellation and a refund.

8. Chargebacks and Billing Questions

If you believe you were charged incorrectly or have a question regarding a Bridge Web Host transaction, please contact us before initiating a payment dispute or chargeback.

We will review the transaction and work with you to resolve legitimate billing issues promptly.

9. Changes to This Policy

Bridge Web Host may update this Refund Policy as our services or billing practices change.

Changes will be published on this page with an updated revision date and will not retroactively eliminate refund rights applicable to an eligible purchase made under an earlier version of this policy.

10. Contact Us

For refund or billing questions, contact:

Bridge Web Host
Las Vegas, Nevada
Email: help@bridgewebhost.com
Phone: 702-307-2465